Closing Date: March 17, 2024
All Inclusive Salary Package: R 277 841 – R 315 220 Per Annum
Benefits: None
Contract Type: Contract
Objective: The South African Qualifications Authority (SAQA) is a statutory public entity that operates under the NQF Act, No. 67 of 2008. SAQA seeks to appoint a Administrative Assistant: Authentication Services. The successful candidate will undertake verification activities together with administrative tasks and client services in the Authentication services unit by processing individual applications, assisting to attend to walk in clients and enquiries, answering telephone enquiries and email enquiries. (Applicants are required to attach their CV and Application Letter).
Requirements are:

• The most eligible candidate must hold an appropriate recognised qualification at NQF Level 5 in education, or administration or human / social sciences, or equivalent on the 10 Level NQF.
• A minimum of two years experience in administration with data capturing or information management is required.
• More than two years of experience in administration with data capturing or information management will be an added advantage.
• The incumbent must have a good knowledge of data management, dealing with enquiries in writing and verbal on multiple levels.
• Computer Literacy, time management, problem-solving, attention to detail and good written and verbal communication should be the strengths of those aspiring for this appointment.

Key performance areas:

• Screening of applications for compliance and provide feedback to clients.
• Draft relevant communication related to enquiries.
• Undertake verification activities as assigned.
• Help to keep information sources / reference materials up to date, known and accessible.
• Undertake activities that show awareness of and sensitivity to client needs and a sense of urgency to meet these appropriately.
• Ensure smooth transfer of registered applications by administering the daily receipt and checking of these against a register and create the necessary electronic audit trails.
• Attend to client enquiries and complaints and redirect to the relevant role players to be addressed.
• Attend to client enquiries, walk-in clients and telephone enquiries related to the field.
• Render the required support to facilitate clients’ needs related to authentication services which include client services.

SAQA will verify credit and criminal records as well as qualifications.
SAQA reserves the right not to make an appointment to the advertised post and will only communicate with short listed candidates.